Here are some commonly asked questions.  Scroll down to read more.

  • What approach do you take to counseling? 
  • How long will the counseling process take?
  • Is the counseling process confidential?
  • What about insurance and fees?
  • What do I bring to my first appointment?
  • What if I need medication?
  • What if my situation falls outside of your areas of specialty?
  • Where is your office?

What approach do you take to counseling?

Primarily, counseling process depends upon a relationship between the client and the counselor. The therapeutic technique is secondary to this relationship. Once the therapeutic relationship is formed, we will begin examining your needs.

How long will the counseling process take?

This depends on the individual and the nature of their concerns. At least six to eight sessions may be necessary. Throughout the sessions, we will evaluate whether your goals are being met.

Therapy involves a large commitment of time, money, and energy so it is important to be clear about the goals we will set together for your therapy. Your goals may shift over time but it is important to keep them in mind as we work together in therapy. We will usually schedule one 45-minute session per week at a mutually agreed upon time (under some special circumstances sessions may be longer or more frequent). This appointment will be reserved for you on a regular basis and is considered a standing appointment (i.e. if you miss one week you will still have the same appointment next week). Again, therapy should remain goal oriented, so it should become clear to us both when you are beginning to achieve your goals.

Is the counseling process confidential?

Yes, by law, and professional ethics, your sessions are strictly confidential. Generally, no information will be shared with anyone without your written permission. If you are seeing another therapist or health professional, it may be necessary for us to contact that person so that we can coordinate our efforts to ensure you receive the best care. If this is necessary, we will ask for your permission. There are however, a number of exceptions to this confidentiality policy. For instance:

  • If we are ordered by the court to testify or release records.
  • If you threaten harm to yourself, someone else, or the property of others, we may be required to call the police and/or warn the potential victim, or take other reasonable steps to prevent the threatened harm.
  • If you are a victim or perpetrator of child abuse, elder, or dependent adult abuse we are required by law to report this to the appropriate authorities.
  • If action is required to collect fees then confidentiality may be breached through collection procedures.
These limits are in writing in the Informed Consent Form and become part of the agreement for counseling.

What are your fees?

You are expected to pay for the counseling at each session. Check or cash is accepted. At this time, we are unable to accept debit and credit cards. If we do not accept your insurance provider, we will provide you with receipts and documentation that you may give to your insurance company for reimbursement.

If at any time you have financial concerns, do not hesitate to discuss them with us. In most cases, financial concerns can be resolved. Our commitment to providing our counseling services to you is our priority.  Your financial concerns will not be the sole criterion that determines whether you receive our services.

What do I bring to my first appointment? 

Proof of Identity

Photo I.D. with your current address. If your I.D. does not have a current address, please bring a utility bill with a current address. This is in an effort to prevent identity theft and to ensure the privacy of our patients.

Proof of Custody

If you are divorced, we will need a copy of your divorce decree stating that you are permitted to seek and receive medical care/counseling & psychiatric services for your child. 

Insurance Card Co-pay or Coinsurance

  • You are expected to pay for the counseling at each session. Currently, we are not contracted with most insurance companies; however, we accept out-of-network benefits. If we do not accept your insurance carrier, we will provide you with receipts and documentation that you may turn in to your insurance company for reimbursement.
  • We offer discounted rates for services for those who are experiencing financial hardship or earn a low income. However, if you are using this option as payment, you must bring proof of income. We accept cash, checks, and money orders. At this time, we are unable to accept debit and credit cards.

What if I need medication?

It is useful to use a collaborative approach to counseling with the individual. If it is indicative that the client needs to address medicinal needs, we will cooperate with their physician(s) to ensure the client receives the best possible care achievable.

 What if my situation falls outside of your areas of specialty?

In the event your needs will be better served elsewhere, we will provide you with referrals to other professionals who may be better suited to nurture you and your needs.

 Where is your office?         

We have moved from our Garland office and have a new phone number listed above. We now are located at Mimosa Lane Baptist Church in Mesquite which is located near Bryan-Beltline/Beltline Road and Mimosa Lane. 

Appointments are available upon request.  Each counselor's schedule varies; however, there are appointment times available throughout the week, during the day and evening. Call today, if you have questions or would like to schedule your appointment 214-843-5760 or click here to email us.